Our contact details:
Name: Frensham Trout Fishery
Address: Robinswood, Simmonstone Lane, Churt, Farnham, Surrey GU10 2HT
Phone Number: 07376 780209 (Fishery Manager)
The type of personal information that we collect:
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Website user statistics
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To making bookings
- For enquiries via email and telephone
- For enquiries via the website
We may also receive personal information indirectly, from the following sources/in the following scenarios:
- Our on-line booking system provider. iBookfishing.co.uk
We use the information that you have given us in order to provide the various services that we offer.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using the information provided above which is also available on the website.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We need it to perform a service.
(e) We have a legitimate interest.
How we store your personal information:
Your information is securely stored.
We keep your personal information for as long as we need to in order to provide our services, unless you request otherwise – as in (a) above. When required, we will dispose of your information in the most secure way possible.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the contact details provided on the website if you wish to make a request.
How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us using the information provided above which is also available on the website.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk